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If you have an additional question that is not listed, please let us know by filling out the form below. You can also schedule a time to speak with one of our solutions experts by clicking here.
Here is a list of our most frequently asked questions.
I own a small business with a limited budget for marketing. I know I need a website, but how much will I need to spend with your company?
We certainly understand financial concerns when it comes to your website and online presence. However, we believe in helping create fully interactive and engaging websites for independent restaurants and businesses at a fair price. We try to make each website unique so that is custom to the needs of your business. The best step to take is to visit our SIDEKICK Pricing page to see our different online marketing and website packages. You can then click here to set up a time to speak with one of our solutions experts. They’ll be able to answer your questions and help you define the vision for your website.
The answer to this question is also determined by the details and extent of the project. However, we usually try to launch websites within six to eight weeks of the initial meeting with your company. We ask questions to help determine the best course of action for your website design. From there we send you weekly updates with wireframes and web page drafts for your approval. Along the way, we’ll also be asking for graphics and content that you would like to be placed on the sites (if you’re unsure about content, SIDEKICK does offer graphic design and copywriting for an additional cost). Once you’re satisfied with the final product, we take the necessary steps to launch your site into the online world. Find out more about our web design and hosting options here, and then click here to speak with one of our solutions experts.
I am a restaurateur who needs to be able to update my site regularly with menu content and specials. Will I have access to my site?
Absolutely. We will provide you an individual username and password that allows you to log into the user-friendly backend of the site and make any necessary changes. During your website launch, we will take the time to give you a tutorial on how to easily update your site. We also will make any changes, updates or installations that are needed on a monthly basis to help your site maintain a stable functionality. Find out more about our web design and hosting options here, and then click here to to speak with one of our solutions experts.
We build our websites on the WordPress and Adobe platform depending on individual client needs. For hosting, we have partnered with Flywheel to leverage their infrastructure and hosting options. Each of our clients gets their own dedicated server with minimal downtime. Find out more about our web design and hosting options here, and then click here to to speak with one of our solutions experts.
We offer e-commerce options such as retail websites as well as the ability to build a customer or loyalty portal. Our clients’ websites can also be built for online ordering and catering that is seamlessly and securely integrated with SmartPOS. We want your customers to be able to experience all your restaurant has to offer in one convenient location. Click here to speak with one of our solutions experts.
You can reach our 24/7 Worry-Free Support Center by telephone,800-400-2383, or email, email@example.com. We also provide patch management and site management to ensure your site’s functionality, and we’re constantly monitoring your site to make sure that if it goes down for any reason, it will be up immediately. Rest assured knowing that you can concentrate fully on your business and restaurant while our Worry-Free team handles the technology. Click here to speak with one of our solutions experts.
Yes, at the time of your website launch SIDEKICK will install Google Analytics and set up any conversion tracking your website needs in order to track exactly where your website visitors are coming from, navigating to and leaving your site. Click here to speak with one of our solutions experts.